Refunds & Cancellations
Eligibility, timeframes, and how to request a refund for training bookings.
Scope
This policy covers fees paid for private candlestick mentorship programmes, small-group pattern workshops, and live chart review sessions booked with Distributed Service API. It does not cover third-party brokerage fees, data subscriptions, or travel costs.
Workshop seats
- Full refund if you cancel in writing at least seven days before the workshop date.
- Fifty percent refund for cancellations between six and three days before the workshop.
- No refund within forty-eight hours of the start time, including no-shows.
- If we cancel a workshop, you may transfer to the next date or receive a full refund.
Private mentorship
- Deposit or first-session fee: refundable in full if cancelled at least five business days before the first session.
- After mentorship begins, unused remaining sessions may be refunded at fifty percent if cancelled at least five business days before the next scheduled session.
- Sessions already delivered are non-refundable.
- Materials already printed and issued (pattern primers, journal packs) are non-refundable once provided.
Chart reviews
- Full refund if cancelled at least forty-eight hours before the appointment.
- Cancellations inside forty-eight hours or no-shows are non-refundable.
- If you sent charts and we completed preparation but you miss the call, the session fee stands; we may offer one reschedule at our discretion.
Rescheduling
Mentorship and review sessions may be rescheduled once without fee when you give at least forty-eight hours’ notice. Further reschedules may incur an administrative fee of AUD 40.
Work already started
Where custom chart packs or annotated reviews have been prepared for your booking, we may deduct reasonable preparation time from any partial refund.
Refund method and timing
Approved refunds are returned to the original payment method within ten business days of approval. Bank processing times may add several days.
How to request
Email hello@distributedserviceapi.digital with your booking reference, lesson type, and reason. You may also call +61 2 9253 8400 or write to Level 12, 1 Margaret Street, Sydney NSW 2000. We confirm receipt within two business days.
Exceptions
Australian Consumer Law guarantees still apply. Nothing in this policy excludes rights you cannot lawfully waive.